Q. What’s the difference between a salesman and a marketer?
A. Salesmen know when they are lying.
{Full disclosure: I love Starbucks, I go there quite often. I just find it silly when people take themselves too seriously.}
Caleb Hannon wrote a recent article in the Daily Weekly that concluded with directions on how to “cleanse yourself of the stench of Pfeiffer’s corporate-speak.” I’m not sure if the self-important proclamations he refers to are quite this egregious but you have to admit that Pfeiffer and many other marketers do tend to take themselves a bit too seriously.
Starbucks is opening new custom designed stores that attempt to blend in with their local environments. That’s it. Unfortunately that sound bite would only last for a few seconds so Tim Pfeiffer, Starbucks VP of Global Magnificence felt he needed to fill that void with over three minutes of Starbucks marketing dribble.
The following is a guide to help you better understand what Starbucks is trying to say in this video:
“Cafe Presence” – A store.
“Open the Throat” – I believe he is either referring to an in-store tracheotomy procedure or perhaps this is a euphemism for increasing cut throat business practices… not sure which.
“Major Coffee Theatre” – A clear indication that everything he and the company does and says is an act, they don’t really mean any of it.
“Elevate the offering” – The religious connotations are self-evident here.
“More bespoke and one-off” - ‘Mcdonald’s started building customized/localized stores a while back so we thought we’d copy that idea.’
“Availability of the interaction of the Barrista” … I got nothing here. It’s English (and he’s a marketer), so he was probably trying to make a point about something.
“The go-forward” - All marketing men of action are legally required to include ‘go-forward’ at least once in a conversation.
“Great coffee messaging” - Ads.
“Our coffee authority” – Starbucks will continue to crush all competition (in an environmentally responsible fashion.)
So Tim, keep up the good work… but get over yourself, it’s just coffee.
