Archive for the 'Video Marketing' CategoryPage 2 of 4

Microsoft redesigns iPod packaging

Elegance and simplicity is tough to beat.

This video, which has been circulating for quite a while, should be required viewing for introductory marketing classes. While it picks on Microsoft (admittedly an easy target) the real point of the video is to illustrate that less is more. Anyone caught in the ‘design by committee’ death spiral will be able to relate to the added ‘enhancements’ that get thrown into this packaging exercise.

The challenge with simplicty is that it is really risky and most companies are risk averse. Complexity in packaging is just another way of hedging your bets – making sure that no group goes undifferentiated and that no bit of information goes unmentioned. Having the confidence and insight to be able to communicate to your target audience in a very clear and very simple manner is not the norm.

{As the story goes, this is an internally produced video by Microsoft to illustrate the unnecessary management layers that gum up the marketing process. Good for them if this is true.}

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When Starbucks marketers drink the non-fat, mochachino kool-aid .

starbucks player

Q. What’s the difference between a salesman and a marketer?
A.
Salesmen know when they are lying.

{Full disclosure: I love Starbucks, I go there quite often. I just find it silly when people take themselves too seriously.}

Caleb Hannon wrote a recent article in the Daily Weekly that  concluded with directions on how to “cleanse yourself of the stench of Pfeiffer’s corporate-speak.” I’m not sure if the self-important proclamations he refers to are quite this egregious but you have to admit that Pfeiffer and many other marketers do tend to take themselves a bit too seriously.

Starbucks is opening new custom designed stores that attempt to blend in with their local environments. That’s it. Unfortunately that sound bite would only last for a few seconds so Tim Pfeiffer, Starbucks VP of Global Magnificence felt he needed to fill that void with over three minutes of Starbucks marketing dribble.

The following is a guide to help you better understand what Starbucks is trying to say in this video:

“Cafe Presence” – A store.
“Open the Throat”
– I believe he is either referring to an in-store tracheotomy procedure or perhaps this is a euphemism for increasing cut throat business practices… not sure which.
“Major Coffee Theatre”
– A clear indication that everything he and the company does and says is an act, they don’t really mean any of it.
“Elevate the offering”
– The religious connotations are self-evident here.
“More bespoke and one-off”
-  ‘Mcdonald’s started building customized/localized stores a while back so we thought we’d copy that idea.’
“Availability of the interaction of the Barrista”
… I got nothing here. It’s English (and he’s a marketer), so he was probably trying to make a point about something.
“The go-forward”
- All marketing men of action are legally required to include ‘go-forward’ at least once in a conversation.
“Great coffee messaging”
- Ads.
“Our coffee authority” – Starbucks will continue to crush all competition (in an environmentally responsible fashion.)

So Tim, keep up the good work… but get over yourself, it’s just coffee.

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Web Video Production will have a profound effect on how businesses evolve

Computer Monitor

We tend to take most things in life on face value. The earth is round, the universe is expanding, the internet is slow, but improving. This slow progression and acceptance of our ‘realities’ also tends to stop us from seeing what’s just around the corner. An example:

Imagine if television in the 1950’s evolved the same way that the internet has.  What if TV in its infancy was little more than radio with text – much like the early stages of the web.  What if television started with many, many channels but they all offered slow text, perhaps a few graphics. Over time, maybe ten years or more the television broadcast networks evolved to allow some blinking graphics, then motion graphics via flash files that allowed you to see moving images accompanied with text. How powerful a medium would TV have been up to that point. Would it have consumed our lives the way it has? Would it become the focal point of our entertainment, our advertising, our news consumption?

With the Internet today we are close (but not quite there) to where television started over fifty years ago.  Video is widely viewable today online around the world but the experience varies considerably. That will change over the next few years as good or great quality video will be delivered to any screen you want it on (tv, computer, mobile devise). When that happens this will have a profound effect on how business communicate and evolve. Like the frog in the slowly warming pot of water, many businesses won’t even notice the change.

What makes the impact that much more significant is that all of the televisions are connected, everyone is creating their own television shows and you can watch what you want, wherever and whenever you want. Context is everything and the companies that win in this game will be the companies that can produce contextually relevant video products for their audiences. Content that has real value (not commercials), content that people want to share and content that changes how people see and do things.

No, text isn’t going away (in spite of the recent pain in the print industry) in our lifetime but we are entering a time where new visual languages, graphic interfaces and video content will change how businesses communicate.

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Sears employs online video to supercharge it’s online and in-store retail

new selina

My 14 year old thinks Sears is cool. So does my 82 year old father. Go figure.

Sears launched a major marketing initiative this summer called  Arrival Lounge to highlight to it’s younger target audience that you shouldn’t just go back to school – you should ‘arrive’ back to school- suitably attired in Sears back-to-school fashions. Sears hired Disney Channel celebrity Selina Gomez to lead the marketing program which is centered around it’s arrivelounge.com website. The site includes music, celebrities, dancing, backstage passes, coupons, behind-the-scenes features, air-band contests and high quality video production. Sears has done all of the requisite cross-promotions with social media sites like YouTube and Facebook and has also developed tie-in programs with MTV. The program has been a huge success for the company.

What makes this campaign particularly interesting is the company’s use of web-based video. Sears has comfortably broken a couple of web-video barriers (launching music on the site without asking and also playing full screen – albeit lower res -  video) and seem to be employing a video first and ‘text as support’ approach which until now has been the other way around. Video has traditionally been used as support for the text that appears on a website.

While it certainly makes sense that retail establishments targeting younger demographics would lead the integration of video marketing into websites this isn’t the beginning of the end, it’s the simply the end of the beginning (it made more sense when Churchill said it…). What we are seeing with sites like this is a glimpse beyond the ‘text web’ – the integration of broadcast media and rich media programming into what until now has been a static content delivery environment. Sears isn’t the first company to take this approach but given their history and positioning in the marketplace it is a significant departure from it’s traditional marketing activities.

The short term consequence will be a surge in rich media web video production – a lot of it quite awful (remember the first websites) and unfortunately will favor those with traditionally larger marketing budgets. That said, the clever use of social media channels could turn out to be the great equalizer between large and smaller companies.

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1980’s 10 point Video Marketing Checklist:

1980’s 10 point Video Marketing Checklist:

1. Smokin’ hot models? Check.
2. … with big hair? Check.
3. Flashdance-style soundtrack? Check.
4. Wicked locations? Beach & Ghost town, check.
5. Incomprehensible video plot? Check.
6. Popular movie to rip-off (pay homage to)? Footloose, check.
7. Disco dancers? Check.
8. Neon? Check.
9. Product? Yeah… it’s butt-ugly but the client wants it in the shots (stupid client). Check.
10. Cultural Reference? It’s a French car, we couldn’t get the guy with a beret on a bicycle carrying a baguette so we went with mimes. Check.

In many ways the eighties were a cultural wasteland. This marketing video for the Renault Alliiance (Convertible) represents that era well. At over three minutes I can’t imagine where this video would have been shown (Disco’s?) but considering the obvious investment in staging, sets, choreography etc. it must have had an audience. It’s fun to watch but I’m not sure why. What’s the opposite of nostalgia?

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Frequency – the next frontier for online marketing video?

 

 

Much of the attention to date for online marketing video has been around single viral videos that, if the stars are in alignment, spike a few weeks after release with hundreds of thousands of views and then die a relatively quick death.  Reach is good – if your viral video takes off, but that’s no way build or sustain a market.

The ‘Will-it-blend’ series by Blentec was a great example of a well executed series of viral videos that helped sell a lot of Blentec blenders. Had Blentec stopped at the first video they would never have achieved the same level of success.  Which brings us to the Sons of Maxwell…

Dave Carroll – the lead signer for the Canadian band “Sons of Maxwell” promised that he would create three separate music videos to express his anger over the mistreatment he received after United Airlines wrecked one of his guitars and then did not take responsibility for their actions. The first video has received over 5 million views on YouTube alone. United is still reeling from that musical beat-down.

While the second video (above) will never get close to doing the numbers the first video did, it was very smart to create a series of videos to keep the momentum going and to keep his newly acquired fan-base in touch with the band. The second video is rather catchy and it’s fun to watch. The video also serves to showcase the musical range of the band which could help broaden their longer term fan-base.  Video three, when released will undoubtedly be different again, and will further reinforce the name and music of the Sons of Maxwell band.

Frequency of message – always important to the success of broadcast marketing, will start to play a larger role in online video marketing.

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Video marketing and video conferncing to emerge from recession

Interestingarticle in TechTarget’s Search CRM portal that looks at the two ‘tecnologies’ that they see emerging from the recession: The use of video conferencing to save travel costs and the use of video in marketingbecause of the lower cost of production and distribution of video combined with the effectiveness of the medium.

The article goes on to forecast that these two technologies will figure more prominently in the CRM suites.

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New Fedex Video? What’s the opposite of viral?!

 

 

Dear Mr(s). Fedex marketing executive,
1. What were you thinking?
2. What’s the point?
3. Did you test these before releasing them?
4. How did you pick Fred Willard…?
5. What’s the point?

If these videos were created by a local company trying to establish themselves in a tough local courier market I would be inclined to think WOW, these guys put a lot of time and money into this series – good first effort and I’m sure you’ll learn from this one and do better next time. But this is Fedex. A global brand that is struggling financially that should be working really hard at positioning itself against regional and global competitors.

Fedex chose this year to pull out of it’s yearly Superbowl advertising after an 18 year run. I guess they spent the money on this instead. Bummer.

Fedex has created a series of ‘infomercial spoof’ videos that were obviously intended for ‘viral distribution’. These will never be anything close to viral. Fedex has launched a YouTube channel called `Getinfoatained` to house these videos. I am always surprised (and honestly frustrated) when huge international brands with huge international budgets miss the mark on such a grand scale. 

Contrast these videos with the excellent series of whiteboard commercials that UPS developed recently. The UPS videos are simple, easy to understand, represent the company well and communicate very effectively the specific points that each video is designed to deliver. By contrast these Fedex videos are waaaay over the top and Fedex just comes off looking like they are trying far to hard to entertain. I imagine there is some real information in there somewhere but I’d be surprised if recall tests on these ads produced anything more than acknowledgement of Fred Willard being campy. If there is any branding value delivered I would guess it is negative. There is nothing good here to associate with Fedex - they aren`t funny, engaging, shocking, or interesting. Perhaps the worst criticism is that they would have been more effective if they were a little bit worse because at least then more people would have been talking about them.

My recommendation would be to pull them quickly and start over. 

 

 

 

http://www.nytimes.com/2009/07/20/business/media/20adco.html

 

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Barclay’s new video does great job of positioning the bank.

Barclays’ new video delivers what advertisers strive for but so few are able to deliver:

The video has a simple but powerful message, it is memorable and it is very well produced.  Sure,  when you’re the worlds fourth largest financial institution you can afford to invest in quality, but spending money is no guarantee of success. Barclay’s does a great job of positioning itself against the current backdrop of global uncertainty as a pillar of strength, a place to turn that isn’t a house of cards or a financial facade.

Is it true?

Who knows? They bought Lehman Brothers last September and inherited a ridiculous amount of debt. China and Qatar now own (and control) a big piece of the company. But it’s advertising we’re talking about here – it’s perceptions that matter. This ad delivers a very convincing message – Barclay’s is un-fake, it’s solid, it’s there when you need it – when everything else around you seems to be falling apart. That’s  a powerful message.

The production values are incredible. It feels more like a movie than an ad and it manages to build your interest right up until the big payoff at the end. I doubt it will make big viral numbers and it won’t have the same impact if it is cut down to 30 seconds. This would be a great ad to run at movie theatres.  (I hate movie theatre ads too… unless they are really good.)

If Barclay’s reality matches the perceptions delivered in this ad then they are in good shape. If not, they’ve still done a great job at positioning themselves in a turbulent financial marketplace.

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Evian’s brilliant roller babies… but it’s still just water, right?

It’s just water, isn’t it?

For some reason the French are really good at branding. Who else can get you to spend hundreds of dollars on a scarf or a little bottle of perfume? You would think that water – the ultimate commodity (the ‘air’ market hasn’t fully matured but I’m sure “l’air” will be at the high end…) – would be really, really difficult to brand. The French ‘own’ two of the best known water brands: Evian (owned by Danone – a French company) and Perrier (now owned by Nestle – a Swiss company). The ‘informed’ ask for branded water. The uber-keen insist on it. The well-healed bath in it. It’s still just water.

If you want to maintain position in a  highly competitive, commoditized market you have to remind people how important your brand is – which brings us to the roller rappin’ babies.

This video has ‘viral’ written all over it. It’s clever, it’s surprising… verging on astonishing and it’s fun to watch. Way to go Evian. What do babies have to do with the Evian brand – nothing. You can certainly make the arguement, as Evian does, that drinking their water keeps you young but I can imagine a hundred other brands (Pampers?) who would have benefited more from the visuals in this video.

Does all of that matter? Probably not. Evian benefits by associated itself with a really good viral video (and ad) and continues to keep its brand front and centre.

This video also demonstrates that there are now very few technical barriers stopping video developers from creating ‘virtually’ anything they can imagine. It is possible to make people believe that almost anything is ‘real’ – like drinking special water will keep you young.

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