Author Archive for Jimm Fox

How to make a great viral video.

Be inventive, be shocking, be funny, be fascinating, be captivating and be awesome… all at the same time.

I have to admit I’m not a big fan of the music that this video promotes but the video is incredible. Obviously a great deal of time and effort went into the making of this music video for OK Go’s new song ‘This too shall pass”. Captured in a single four minute shot the video keeps you glued to your screen. CNN published a good background piece on the making of this video.

Sure this type of video has been done before, it’s still a great video. Don’t know if they’ll catch up to the 50,000,000 views that their last video received but, way to go OK Go.

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What does a web video cost? 25 Factors (with prices) that affect video production costs.

What does a web video cost?

Video production can cost as much or as little or as your budget allows.

You can borrow a flip camera, shoot some video and upload it to YouTube – all for free. Or you could hire James Cameron to write, produce and direct your video where you’d be looking at a budget just shy of  half a billion dollars when you include marketing costs and Hollywood accounting. Both options would result in a finished video but you’d probably need special glasses to watch the the more expensive option.

The good news for businesses looking to engage a video production company is that many of the factors that affect the price of a video have been going down over the last few years. Some dramatically. Assuming you find a company that does great work the first question to be answered is  ‘how much does a video cost?’ There is no simple answer to that question but here are 25 factors (ranked in order of importance to the overall quality of the video) that affect the price of a web video:

  1. Production Experience. Doctors, mechanics, lawyers, videographers… whatever profession you care to mention, experience matters more than any other factor and, all things being equal, you do tend to get what you pay for. There are many, many moving parts in the creation of a video but at the end of the day you are paying for the expertise and experience of the key people responsible for your video. 
    Costs:
    You can pay $25/hour for a recent film school graduate or $250/hour for a top flight video veteran. On average most production companies will charge between $50/hour and $150/hour for the people involved in key activities such as shooting and directing.
  2. Concept / Script / Storyboard –  Doing video for the sake of video is a waste of money (although it’s great for the video production industry!) What measurable business objective are you trying to achieve?  How is this video specifically going to achieve that objective? And of greatest importance, do the people creating your video have the experience or guidance to create a video that will help move your business forward? Lighting, sound, framing and editing are all important but they don’t matter in the least if what you are creating has no value to your intended audience. Like companies that spend $10,000 on website development and little or no money on content for the site, many companies waste a lot of money on nicely shot but otherwise meaningless video.
    Costs: Expect to spend between $60/hour and $125/hour for an experienced marketer (does it make sense to have an entertainment script writer develop your marketing script?) to develop a concept, script and storyboard that serves as the blueprint for you video.
  3. Editing. The editing process is highly nuanced. Editing is where you create the style and substance of the video – you sequence all of the available assets into a cohesive story that communicates your key messages in a clear and engaging manner. Editors arguably should be the most highly paid (and skilled) in the entire process (quite often they are not.)
    Costs:
    Editing costs run between $40/hour and $125/hour.
  4. Actors/Presenters. Do you need to hire professional presenters, actors or models to improve the quality of your presentation? Not everyone is good on camera. You may need to make difficult decisions about who should represent your company. In a broadcast commercial quite often it is not someone in your company. Even in a corporate video you may decide that hiring outside talent is the best decision.
    Costs:
    Presenters, models and actors can range anywhere from $50/hour to $200/hour or more depending on experience, demand and union costs.
  5. Camera. The quality and flexibility of the camera you shoot with can make a huge difference in the finished quality and editing options for your video. Are you shooting on a $ 500 DV camera, a $2,500 SD camera, a $10,000 Full HD camera, a $40,000 RED or are you shooting on Film? The pace of technology advancement in film and video is breathtaking and the features and capabilities of cameras are changing weekly.  Bottom Line: You should be able to see the difference in the final output quality in more expensive cameras. If you can’t, then it’s not worth paying for.
    Costs:
    You will spend between $25/hour and $150/hour or more depending on which digital camera is used. Film cameras, lenses and stock will take you well over $1,000 /hour.
  6. Equipment. The more experienced video production companies tend to have a wide variety of tools and equipment on hand for each shoot. Do you need a track dolly or a jib-arm to create a shot with movement? Do you have a high quality field monitor to know exactly what you are getting (or not getting) as you shoot? Do you have all the necessary audio equipment (lav’s, direction mics, booms etc) to capture the audio you need?  Lighting and framing are everything in video. Do you have lights – lots of different lights to accommodate a wide variety of shooting scenarios? Do you have a variety of lenses to create the specific feel you are after – wide angle, fixed focal lenses for narrow depth of field etc?
    Costs. Equipment cost can run anywhere from $25/hour to $100/hour or more depending on what specific equipment is required.
  7. Crew. If you’ve ever watched a movie or television show being filmed you might wonder why you need so many people standing around idle on a set. Most business web video productions don’t require more than two people (and sometimes one is enough) but depending on the complexity of the shoot you may require a crew of three or more. If you are conducting man on the street interviews as an example, you need a cameraman, a sound man and a directer or interviewer. Concept videos like commercials will often require more people to help with the logistics of the shoot.
    Costs: Expect to pay between $ 25 and $75/hour/person for experienced crew.
  8. B-Roll / Cut-away shots. Most videos benefit from the addition of footage that supplements what is being said on screen. If you are interviewing a business owner who is talking about their new equipment you should cut away to shots of the equipment as they speak. Showing the viewer what is being described in the video is more informative (show me , don’t tell me) and also helps to keep the attention of the impatient viewer.
    Costs: The length of time and equipment used to capture the b-roll will increase production costs. You can add anywhere from 10% to 50% of the total shooting costs if you need to supplement interview footage with b-roll.
  9. Locations and production time. Where are you shooting? How long will each scene/interview/shot take?Are you shooting in one location or many? What are the specific requirements and constraints of each location? Are you indoor or outside? If you are shooting outside is weather a factor? If so what happens if it rains? How much set-up time is required? Are the locations close together? The most important factor is what is the total amount of time required for production. There are few economies of scale for time – but with good planning you can do a lot within a specific period of time.
    Costs: This cost is arithmetic. Two days of shooting is twice as expensive as one day. {If shooting extends for many days or is regularly scheduled then most companies offer a discount}
  10. Studio shooting. Do you require the use of a sound stage or studio? Do you need a controlled environment to shoot in? Are you shooting green screen and keying out the background in edit? The use of a studio has to be factored into the overall cost of the production one way or another. Larger companies may include studio time in their shooting costs and other companies include it as a line item as studio rental time.
    Costs: Factor in between $100/hour and $ 400/hour depending on the size of the studio.
  11. Set, props, equipment, extras. Aside from video production equipment are there other special props or pieces of equipment that need to be included as part of the costs. Do you need to rent a van, rent furniture, hire extras, hire a plane or helicopter for an aerial shot or bring in special equipment for the shoot. These all have to be factored in to the cost of the shoot.
    Costs: Depends on what is required.
  12. Stock footage Do you require supplemental footage or images to support the video? There are many websites that sell high quality still and video footage. Some videos are comprised completely of stock footage, text and voice-over.
    Costs: Stock images can be as cheap as $3 and great quality HD stock footage can cost as little as $50.
  13. Narration Do you need a voice-over to tell your story or to tie the video together. Video is a powerful medium but it is even more powerful if you take full advantage of audio to support what is being shown on screen.
    Costs: Voice-over costs have dropped dramatically over the last five years. Many voice artists work from home and can produce great work for almost any budget. $100 – $400 for a 2 minute video is reasonable depending on the experience and demand for the specific voice artist.
  14. Audio files. Do you require a music bed, special sound effects or other audio to supplement your video?
    Costs: Good quality music for video starts as low as $30 for a two or three minute track. Custom audio can cost $1,000 or more depending on the experience of the musician and what is required.
  15. Teleprompter. A teleprompter can save a shoot. Even the most experienced speaker can be intimidated by lights and camera. It’s true that you can usually tell when someone is reading a teleprompter but that may still be preferable to the agony of a shoot spiraling out of control because the CEO can’t remember his lines.
    Costs: Teleprompter and operator usually cost between $350 and $600 for a half day.
  16. Geographic Location. New York is more expensive to shoot in than Central Lake, Michigan because the cost of living is higher in New York. Half day rates don’t exist in some large cities today.
    Costs: Expect to pay between 25% and %50 more if you are shooting in a large city.
  17. Digitizing, transfers, rendering and uploading. Video takes on many forms during the production process. If you shot on film you have to transfer it to a format that works in your editing system. After you edit it, you have to render it to a presentation format (for web, for broadcast, etc.) and depending on where it’s going you may have to upload it somewhere (your web server / YouTube / The Academy Awards, etc). All this takes computer and human time and you generally have to pay for both.
    Costs: Sometimes these costs are buried, sometimes they are line items. Tape transfers are still very expensive ($100’s of dollars).  Rendering and uploading time are usually buried in the costs but can also be charged out at an hourly rate ($50 – $100 per hour).
  18. Length of the Video. The longer the video the more it is likely to cost. Web videos tend to be around a couple of minutes although this varies considerably depending on the type and purpose of your video. Filming an articulate talking head (limited editing) for 10 minutes is much cheaper than creating a 30 second commercial. So…
    Costs: All things being equal (they never are) consider longer to be more expensive, but it’s not arithmetic. An extra minute of video might only cost you %10 more if you have planned the extra requirements into the overall workflow.
  19. Licensing/Union Fees. Are you using any media assets or talent that could be subject to ongoing licensing, usage or union fees? The web continues to drive all costs down including licensing fees – but they still exist. The best talent is usually a member of  SAG, ACTRA or some other union.
    Costs: Varies depending on the project and talent.
  20. Direct or Third party. Are you dealing directly with the video production company or are you going through an agency or other middleman?
    Costs: You should expect that you are paying at least a %30 mark-up if you are going through a third party.
  21. Interactivity. Are you creating linear video or are you building in interactivity? Is there a direct call-to-action that you want to get the viewer to follow? Do you require flash programming do build the video into a special player that will sit on a specific landing page? The future of video is interactive video.
    Costs: Expect to pay between %10 and %30 more to develop interactivity and flash support elements into your video.
  22. Hosting. Your video is going to live on the web. Where is it being hosted? You might end up hosting it on different servers (your own, YouTube, a business portal, etc.) depending on your business needs.
    Costs: Hosting is either free or relatively inexpensive ($ 5 – $10 / month/video depending on bandwidth usage.)
  23. Formats. How many different formats does your video have to be rendered in? Where is it going to be seen? Do you need a short version (editing down) and a long version? Does it sit in a multiplayer or is it in three different players? Should you break it up into pieces to make the length of it a little less evident and also to allow the user a bit more control?
    Costs: Adapting multiple formats for a video could add %5 to %10 percent to the cost of the job depending on how much editing is required.
  24. Language and translation. Do you need close captions? Do you need language versioning? Do you need onscreen text to change per language? Do you need to dub in different narration for different markets?
    Costs: Language versioning can add %10 to %20 to the overall cost of the job. (Editing and proofing of different languages is usually much more time intensive than one language alone.)
  25. Miscellaneous fees. Ya, everyone hates lawyers ‘disbursement fees’. Video production has the equivalent in ‘Miscellaneous fees’: Travel costs, meals, mileage, hotels, transportation, out-of-pocket… it all adds up.
    Costs: Usually in the $100’s and sometimes in the $1,000’s of dollars on larger shoots.

Bottom Line?

Taking all of the above into consideration there are reasonable ballpark figures that you can use as a guidepost for budget purposes. A two to three minute web-based corporate video presentation might cost between $2500 and $7500 depending on the variables mentioned above. If you use the time honored “$1,000 a minute” for a professionally produced online corporate video as a starting point, that will give you a reasonable idea of where to begin in the budgeting process.

Budgeting Tip

The best way to get a quick estimate is to have a reference video to compare to. (I.e. “How much would something like ‘this’ cost.”)

Did I miss something?

Set, props, equipment, extras. Aside from video production equipment are there other special props or pieces of equipment that need to be included as part of the costs. Do you need to rent a van, rent furniture, hire extras, hire a plane or helicopter for an aerial shot or bring in special equipment for the shoot. These all have to be factored in to the cost of the shoot.
Costs: Depends on what is required.
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Video in email just got easy.

The “show me, don’t tell me” world of video is moving to email.

While many companies are already offering video email ‘platforms’ and Apple is promising video in email support for the new iPad, Google is the first company to make it simple (elegant will come some time in the future) and free. If you are a gmail user, when you place a YouTube link (the url, not the embed code) in your email,  gmail plays the video directly in the email (under the message). It’s not perfect and it only applies to gmail/YouTube users at this point but it’s a start and like Google’s constant upgrading of YouTube, you know this service will just get better over time.

Some of the reasons marketers and businesses should find this exciting:

1. It’s really easy to do (if you use gmail and YouTube).
2. You don’t have to worry about file compatibility, spam filters and technical issues around displaying video in your email.
3. Viewing rates will increase as more people are inclined to click on a video if they don’t have to go to a new page to view it.
4. New built-in interactivity in YouTube will allow you to do even more with videos contained in an email.
5. Email is still the principle web-based business communication tool. This is just another way to get your message out rather than relying on people coming to your website.

And the main reason some businesses won’t like this new capability – even more crap in your inbox.

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Tufts University Accepts YouTube Video as part of Application Process.

Is this a publicity stunt or a simply a sign of the times?

The New York Times published an article today explaining how Tufts University is encouraged University applicants to include a 60 second supplemental video as part of the application process. According to Lee Coffin, dean of undergraduate admissions, 1,000 of the 15,000 applicants have already submitted a video. There are no video guidelines on style, format or content just the suggestion that video might be an engaging way to show the school who you are.

Is this a publicity stunt?  Coffin suggests, “maybe I was naïve, but it didn’t occur to me that these videos would be so public, and so followed.” Coffin goes on to explain that the idea came to him last year Spring  as he watched a YouTube video someone had sent him. “I thought, ‘If this kid applied to Tufts, I’d admit him in a minute, without anything else,’ ” Whether this is a well conceived marketing gimmick by the University or simply an admissions officer recognizing the power of a new medium I believe it represents something larger, something that the phenomenal growth of YouTube is just an early indication of – that video is changing how we communicate.

And why not? We all have different learning styles – visual, auditory or tactile, why shouldn’t we encourage different communication styles. Not everyone is a great writer but you know that there are a lot of people with really great projects, hobbies, accomplishments, and passions that might be better showcased with a well conceived video.

Is this the end of the written word? Of course not. Communication isn’t a zero sum game. Our brains aren’t quite full yet. Coffin defends his heretical idea (I imagine in order to protect his good standing with the English Department) by stating, “we will never abandon writing.” “No matter what, it’s important to be able to express yourself elegantly in writing.” He is, of course right, but it is also becoming more important to be able to communicate visually and aurally as well.

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5 Reasons You Should Post Your Marketing Video on YouTube

Happy Birthday YouTube.

The LA times just posted a recent article that highlights YouTube’s meteoric rise over the last five years.  Google’s $ 1.6 billion purchase of the site in 2006 is still being debated but few people are betting against Google eventually turning YouTube into yet another money making machine.

All hype and controversy aside, YouTube’s numbers are impressive:

85% online video market share in the US
#4 site globally in terms of overall traffic
#2 site globally for search
20 hours of video uploaded every minute
5 Billion video streams a month
#2 time suck behind network television
…etc.

The folks at ReelSEO posted a great article in the fall that compared the options of ‘Hosting’ your video versus ‘Posting’ (placing it on a free hosting site like YouTube) and considered nineteen variables that should influence your decision. Their conclusion: “Unless your business is dependent on monetization of content (you are Hulu), chances are that the odds will be in favour of posting video.

The biggest complaint about YouTube is that it is a big messy sandbox where you can’t control how your video is being presented. That’s true, but it’s important to remember that YouTube is more than just a place to post your video for free – it’s also a marketing platform. Here are five reasons why you should place your marketing video on YouTube (regardless of whether you also host them on your own site):

1. Sharing
Yes, you do lose some control over how your video is presented on YouTube, that’s the down-side of social media – the single biggest issue for companies deciding if and how to engage the great social media experiment. The upside however is huge. YouTube was built for the express purpose of sharing. The reality is that your website isn’t as important as it used to be – it’s no longer the exclusive or final ‘destination’ for all things about your products and your brand. More than ever people are discovering content wherever they happen to be (physically or virtually). You need to create content that is intended to be shared and consumed in many different ways and YouTube is the world’s biggest content bizarre – open 24/7.

2. SEO
Google is prioritizing video in it’s universal search algorithm. Every SEO article I read tells me that Google is explicitly looking for video content. Does Google have a bias toward video on it’s own website? It’s hard to say but you know that Google is certainly aware of it’s own video and is reading the meta data that you have tagged on your YouTube channel. Ideally, if you have a video sitemap on your website with proper mRSS feed Google should be able to find and promote your video as well. Why not do both? As well, you benefit from metatagging your video content on YouTube and linking back to your own website to help improve your site’s pagerank.

3. Content marketing and getting noticed
Content marketing will have the greatest potential to influence your brand in the future. Traditional marketers will argue that it’s a waste of time to place their videos on YouTube because no one is looking for them and no one is going to find them. That’s true. No one is looking for your traditional marketing video because it talks about you and your products and no one cares much about you or your products. If instead, you post a really informative video that solves a specific problem that your customers are facing your video will not only get found, it will get shared. ‘Yes, but we can’t just give stuff away,” you might respond. If you don’t someone else is going to.

4. Reach.
The long tail gets longer every day. YouTube has the greatest reach in the world (thanks to Google). Your audience may be huge or it may be very, very small. It doesn’t matter. There is no more cost effective way to reach your potential audience than on YouTube. Sure, the person typing in “Lolcats” into YouTube is not your customer, but the person typing in “North East Bolivian Pitted Kumquat Ripple Delight” just may be. Your customer may not frequent YouTube but I would bet that someone who knows and is trusted by your customer does.

5. It’s free.
Chris Anderson explains in his new book ‘Free – The Future of a Radical Price’ (a great read btw) that free is the inevitable price for many things online – you just have to figure out something else to charge for. Free doesn’t necessarily mean cheap either. YouTube continues to upgrade it’s service every month with things like better support for HD video, interactivity, metrics, mobile integration (i.e. the only easy way to get video on an iPhone at the moment) etc.

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The iPad will do very well.

“It’s just an overgrown iPod Touch.”  That’s true, and that’s also a good thing.

There has been considerable debate over the most anticipated product release since… the iPhone. Critics dismiss the new iPad as nothing more than a big iPod Touch lacking new features and not even having the same functionality of a netbook. While much of the current criticism (multitasking, keyboard, etc) is valid I think it misses the point. The iPad is not a computer – it’s a portable media device. It is not meant to replace your computer – you’ll still use that device (laptop or desktop) to create content, do your taxes, write your novel, edit your movie, etc. It’s a portable device that allows you to conveniently consume content (movies, web, magazines, books, news live events, games, etc.) wherever you happen to be. And yes, some of these behaviors will be new.

First, some personal historical context:

- I remember witnessing the reaction of a colleague the first time he saw a Blackberry keypad. He burst out laughing declaring “who is ever going to use that ridiculous little keyboard?”.

- I remember having the argument years ago with a colleague trying to convince me that a cell phone and an electronic pocket organizer are two totally different devices and no one will ever want them combined into the same device.

- I remember (yep, I’m that old) having discussions with friends about the use of the Sony Walkman hearing  ‘who is every going to want to walk around everywhere with headphones on?”

New behaviors are not always obvious – which is the cause of one of the main criticisms of the new device:  “Who is going to want to carry around videos, and books and magazines and games on a tablet?” Everyone, is my guess.

It’s difficult for many to imagine watching TV on anything but your 125″ plasma or reading a paperback on anything but… paper, that’s how you’ve always done it. Why would that change? There are lots of reasons why this product should succeed:

1. It’ll get you off your couch. If I had a device that I could use to conveniently watch video/tv, play a game, get the news etc. outside, in the basement, on a bus wherever I happened to be, I would use it.  Yes, I can sort of do that with my laptop but it’s never simple. The app store is really, really simple. So is iTunes. Simple matters.

2. Human multi-tasking is a growing. Watch a 13 year old on the computer, talking on a mobile phone and watching TV, all at the same time. Mutli-tasking is what they do and this device will accelerate this activity. (I’ll leave it to armchair sociologists to determine if this will lead to the downfall of civilization.) I acknowledge that human multi-tasking will in some cases rely on computer based multitasking capabilities. Apple will sort this out in short order.

3. New gaming opportunities. The iPad will open up a huge opportunity for gamers to develop gesture-based games that take advantage of the touch screen interface. Combine that with a (future) video camera, accelerometer and geolocation and the possibilities are endless. (imagine Foursquare with a realtime 10 inch screen video and efficient gesture support…)

4. New marketing opportunities. Advertisers should love this device. It will be the next best thing to TV screens. Magazines, video, games…. even ads in books will be easily and effectively delivered in multiple ad formats.

5. Content Owners. Open source everything is great until you realize that everything in an open source environment tends toward free… then it’s a problem. Apples walled garden will appeal to many content owners who are looking for new audiences in a structured pay for play environment. In spite of the happy talk, all businesses exist to make a profit and the only way for content creators to make a living is for them to get paid.

6. Social media potential. This device will have video cameras next iteration and when it does that will launch a new wave in social media behaviors, tools and business models… assuming the telco’s pipes are up to the task.

7. It’s Apple. (Yep, I own an iPhone, but I also work on a PC).  Apple will deliver in the iPad three things it does really, really well: 1. A world class user interface, 2. A really smart ecosystem to support the device and 3. Cool.

Apple still has some things to work out – a video camera is one and not supporting Flash is another.  They can’t keep the walled garden up forever and I’m not sure how/if they will ever learn to play nice with Adobe – which is ironic since Adobe is the company that kept them alive in the early ’90’s (and then Microsoft) as the vast majority of Mac users used Apple computers to run their Adobe software. (I suppose business owners have short memories for a reason.)

This device will do very well.

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Why do viral video marketing projects fail?

Unlike most other forms of marketing, viral video makes a claim that it can almost never live up to: It will be so compelling that people will want to share it.

Client: “We’re thinking we’d like to do a viral video… like “Will it Blend” except instead of blenders, we’d feature our product”
Me: “Will Network Policy Enforcement Software blend?”
Client: …Okay, how about the “I’m a Mac thing? I know a guy in the lab who would be perfect to play the Mac guy… no, the PC guy, he’s the bad one right?”
Me: “A skit?”
Client: “Exactly! We want it to spread virally to millions of people.”
Me: “Who is the target audience for this video?”
Client: ” Senior Network Managers in mid-sized health services companies.  That’s our sweet-spot.”
Me: “There’s millions of them?”
Client: Well, there’s about 900 of them in North America. The other views would come from YouTube I guess.”
Me: Do you have a budget for this?
Client: “Viral is free, right? We’ve taken a couple thousand out of our cleaning budget to cover the production costs.”

The term ‘viral’ means different things to different people. In theory any video has the potential to be viral as long as you can reference it and/or share it online. The challenge is getting people to share it. Some say you can’t call a video ‘viral’ until it has hit the ‘million view’ mark. Others simply call a video ‘viral’ because it is intended to shared virally – much like calling a video ‘amazing’ because it was intended to be ‘amazing’. Whatever your definition of viral there many factors that can mitigate against the success of your video project.  So why do viral marketing projects fail?:

Great Expectations: Creating a hit viral video is like creating a hit record. It’s really, really difficult. Of the hundreds/thousands of viral-intended videos created every year for businesses only a handful truly go viral. Unfortunately these are the ones we hear about and therefore these are the ones that clients reference. Will it Blend?, T-Mobile Dance, or The Evian Roller Babies are all incredible but it is highly unlikely that anything you do will come close to this level of success.

Viral video is free and easy! No it’s not. It takes time, expertise/talent and facilities/equipment to develop a good viral video. Having more is always preferred in all three of these production resource categories (in spite of the ‘do less with more’ mantra.) ‘More’ costs more, always has, always will – just ask James Cameron. This comment from an article in Inc. Magazine says it all: “Even a company on a shoestring budget, using just a basic camera and simple editing software, can produce an entertaining demo that reaches thousands of prospective customers.” Yep, it’s just that easy!

Viral videos promote themselves! No, usually they don’t – they need help. ‘Video seeding’  is a common practice now for large scale viral videos where companies will help seed the market with videos by encouraging or paying influential bloggers, PR outlets and other influencers to promote a viral video. There are a growing number of companies that offer this service. Most popular corporate viral videos had a significant seeding component that contributed to their success.

Viral video is not risk free. Just grab a Flip and start posting your video online, right?  What if your video is embarrassing or just plain bad and it goes viral anyway? Would Apple or Coke or Nike allow this to happen? Does how you present your company to the world matter?

It is very difficult to measure success of a viral video. Is 167,000 YouTube views a success? Are any of those viewers your audience? Did they associate anything in your video, in a positive way, with your brand? Will that video affect their behavior or attitude towards your brand? Can you measure any of this?

The ‘viral’ label is a distraction. “…and we’d like the video you’re going to create for us to be viral as well.” I hear this quite often now. Clients want any video they do, regardless of the market, message and purpose to have a “viral component.” The way to create a successful viral video project is to start with that purpose in mind – the video is so compelling that people will want to share it. You can’t throw in ‘viral’ as an add-on to the project. Not only will the video not be viral, you may take away from the primary purpose of the video by trying to amuse, shock or bewilder people.

The term ‘viral’ is misused. I have read a number of recent articles that interchange the terms ‘web video’ and ‘viral video’ as if they refer to the same thing. A web video is any video (here are 42 examples of web videos) that is consumed on the web. Viral video is a specific type of video that is intended to be so entertaining, or remarkable, or shocking that people will be inclined to share it with their friends and colleagues.

There’s a fine line between selling and entertaining. If no one remembers or associates your brand with the video then you’ve wasted your money. Conversely, if the video looks like a two minute product demo no one is going to share it. A great example – Coke does a nice job (as usual) in straddling that fine line between promoting the product – the whole video is about a Coke Machine!, and entertaining – brilliant.

To truly succeed viral videos have to be great. There is extra pressure on viral videos to be really entertaining, or shocking or… something. Some of them are great and some of them are just plain awful. A viral video has to great in order to spread virally. Good usually isn’t good enough. The advantage of promotion through disruptive advertising (TV) is that your television commercial can be absolute crap and people will still watch it.



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5 Video Lessons from the World’s Best Marketer.,

Coca-Cola is the arguably the best corporate marketer of all time. They have been in business for well over a century and are one of the most recognized brands and products (Coke) in the world. {/End of argument.}

Sure they’ve had some notable missteps along the way such as the introduction of ‘New Coke” in 1985 (or was that a brilliant marketing ploy to reintroduce their flagship product as Coca-Cola ‘Classic’) and they have not necessarily fared well with every new product or business line that they have introduced, but to remain in a leadership position in a commodity business (sugar water) for well over a hundred years – that is absolutely remarkable.

I’ve highlighted below a number of video promotions that the company has developed over the past forty years  to illustrate what I believe makes Coca-Cola the preeminent marketing company on the planet.

Lesson #1. Be Current.

Coke Happiness Machine. Coke’s new promotion, recently developed by Definition 6,  is a very well conceived viral video campaign. Coca-Cola has been a pioneer in social media but it has not ventured far into the world of viral video. (Millions of their past TV ads are shared each year but these ads were not developed with the specific goal of being shared virally – that’s just a side benefit to developing consistently great ads.)  At over a million views and counting this video is certainly a viral hit but numbers alone don’t account for it’s effectiveness. As usual, Coke does many things right in developing this viral promotion. It features the brand prominently in the video without ever appearing to salesy. (Underplaying or not featuring your brand at all begs the question – why did you bother in the first place?) The video has a simple, engaging style without feeling over produced – again an important consideration in the development of viral video. The video is engaging and a little surprising – two key elements to the success of any viral video. And finally, this video has a structure/story that can easily be repeated – new stuff coming out of a machine at a new location (“Where Will Happiness Strike Next?”). A ‘one hit viral wonder’ is great but you will have much more success if you can develop a series of videos that keep a viral video campaign going over period of time. Reach without frequency will not move the needle very far.

Lesson #2. Be Unique

Beautiful. It’s hard to categorize this video although the title certainly does this video justice. I imagine even James Cameron would be impressed with the fanciful world that Coke created to represent what really goes on inside a Coke machine. This ad aired in both 30 and 60 second formats although I think this extended version (90 seconds) serves this video best. Allusions to Willy Wonka and other children’s stories have been made but this video is like no other. The risk in stepping out this far into an imaginary world is that because there is no frame of reference it is far easier to fail than it is to succeed. Because there is no ‘right’ or ‘wrong’ it is more likely that the viewer will respond “what the $@!# was that?” rather than “that was incredible”. Like the recent Evian Babies viral – if you have amazing work representing your brand, you reap great rewards. But if you step out, take a big risk and fail, you fail big.

Lesson # 3. Be Consistent.

Northern Lights. This original Polar Bear ad ran in 1993 and was developed to support the “Always Coca-Cola” campaign. Coca-Cola is one of the most consistent brands on the planet. They consistently create great adverting and they are also consistent in the  promotional themes and styles that they develop. Coke recognized the appeal of this first polar bear ad and  developed an ongoing series of polar bear ads that have run over the last 15 years – usually coinciding with the Christmas season.

Companies have to continually examine their markets and refresh their brand and associate new attributes and meaning to their products to stay current over time.  Coke continues to do this but there is still something to be said for consistency – the fact that they continue to use the comfortable and familiar polar bears to promote the brand. This series of polar bear videos consistently, and ironically, delivers the most engaging human attributes -  innocence and playfulness.

Lesson #4. Be Relevant


I‘d like to teach the world to sing. In 2007, Campaign Magazine called this video “one of the best-loved and most influential ads in TV history.” Created by McCann Erickson in 1971 this video neatly captured a newly emerging global consciousness. The peace generation of the sixties introduced North America to a world beyond war and trade. This video, accompanied by a great song written for the commercial (which later made it all the way to #1 in Britain and #6 on the music charts in the US),  tapped into the zeitgeist of the nation in a way that very few commercials have. Even older generations who otherwise hated the ‘hippy freaks’ found something to like in this love song to the world.

Being relevant is the hardest thing for a company to do. ‘Relevance’ extends beyond the specific attributes of your brand.  Great brands know how to be relevant because they have leadership who are attuned to the fashion, styles, trends and business priorities of the day. Unfortunately there is no rule, or law, or guidance for how to be relevant. Smart media agencies can help show you the way but ultimately it’s the company that makes the decision on how it promotes itself. Your company either has this awareness built into it’s DNA (i.e. Coke, Apple, Nike) or it doesn’t.

Lesson #5 Be Memorable.

Mean Joe Green Being ‘memorable’ is different than being ‘unique’. Unique (different) is good – that means you stand out, but being memorable is more important. Memorable usually (but not always) means simple. One simple but powerful idea that sticks with you for months and years. In this iconic Superbowl ad ‘Mean’ Joe Green shares a moment with a young fan. The point of highlighting this video is to show that videos don’t need to be overly complex to be effective. The simplest idea can be the most powerful if it is delivered in an engaging way. Good story telling is about finding an emotional link that will resonate with an audience. This ad has a universal appeal and is arguably one of the most memorable ads ever developed.

Interestingly, Coke tried a remake of this commercial with Troy Polamalo last year but it just didn’t have the same magic as the original. Yes, even the best marketers don’t always hit home runs. The difference between Coke and most other marketers is that even Coke’s ‘failures’ are pretty good.

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7 reasons why web video should be a top marketing priority for 2010.

The majority of the content, information and entertainment that we consume in the future will be delivered on a wirelessly (or wired) connected screen. Television networks won’t tell us when we have to consume content and we won’t have to cut down trees in order to be able to read our favorite publications. Even billboards and posters will be connected to the internet. And all of these screens will be smart devices that deliver contextually relevant content when and where you want it. The Internet will be everywhere and video and video marketing will play a dominant role in the next phase of its evolution.

So how do you convince your boss or CEO to consider using web video to promote your company? You first have to consider different use cases for video and decide which one best suits your business objectives. Here are 42 possibilities to get you started. The next step is to develop the business case as to how one of these video formats can help you improve your bottom line. To help you in that process I offer the following seven reasons to suggest to your boss why video should be a top marketing priority for 2010:

1. BETTER ROI
Adding video to your online marketing campaign can significantly improve your results.  In a recent study by Eyeblaster of online advertising campaigns, video increased dwell rate on ads by 20% and dwell time by %100.  Another study by dynamic logic also indicated significant improvements in brand favorability, aided brand awareness and purchase intent of rich media ads with video compared to traditional static display ads.

2. TRACTION
comScore
released  web video consumption results in September, 09 which indicated that 85% of people online consumed an average of 10 hours of video a month online. That number continues to grow every month. 26 Billion videos were consumed in September in the US. Video has taken root on the internet to the point where visitors to websites are now looking for video content first.

3. ENGAGEMENT
Video is the best way to keep visitors to your site engaged and the best way to engage people with your brand. Time-on-page and time-on-site numbers increase when you add video. Images, podcasts, polls, charts and graphics are all great but nothing engages a website visitor more effectively than video. There are hundreds of blog posts and articles like this one where Patrick Moran explains how his sales team improved their close rates by 20% and online registrations by over 25% using web based video.

4. VIDEO IS A TOP PRIORITY FOR MARKETERS
According to a recent survey by Marketing Sherpa, for the second year in a row Video Marketing is the top priority for marketers surveyed, ahead of SEO, PPC, social media, email marketing and all other online marketing tactics. Turnhere has also released a study in the fall which revealed the same results – “When asked to rank various online marketing priorities for 2010, video was ranked as the top priority”

5. UBIQUITY
In a recent post conference interview Jeremey Allaire, CEO of Brightcove summarized the outlook for web based video this way:“Video will become as ubiquitous as text on the web.” He went on to say that “what we’ve seen happening over the last year is this incredible growth in the number of organizations and corporations, of all types, of all industries, of all sectors of societies, embracing video to enhance what they are doing on the web.”

6. 2010 MARKETING PREDICTIONS
A year-end article by Junta 42 reviewed hundreds of blogs and articles to summarize the predictions of leading marketing experts for 2010. Topping the list – The growth and dominance of video.

7. SEO
Type in ‘Video’ and ‘SEO’ in Google and you will discover many articles explaining how video can improve your SEO results. With the launch of Universal Search from Google, you should expect to see more and more video results occupying the search engine results that are served up by Google. That means Google is prioritizing video in it’s search algorithm. Not only will video help promote your products and services online it can also help those products and services get found online.

So what are you waiting for?

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The 5 Most Awful Viral Video ads of 2009

{Bias warning: Large companies have no excuses for putting out poor quality work – they have the resources to develop the best creative on the planet. Sometimes however, they fail gloriously.}

There’s a big difference between ‘Ineffective’ and ‘Awful’.

‘Ineffective’ just means you spent a bunch of money and received very little benefit in return. Most viral videos ads fall somewhere between ‘Somewhat Effective’ and ‘Totally Ineffective’ usually because the video just isn’t that good or because there was no proper promotional/seeding program to help it get noticed.

The good thing about bad television advertising is that it seems to quickly go away – the negative impact is limited. On the web bad ideas live on. Not only are the following videos not effective, they cross into the negative side of the ledger where their existence most likely has a detrimental effect on the brand.

1. ‘Funny’ Lenovo Ad – W700ds

Company: Lenovo
Why this video is awful. This video is crass, not particularly well acted and just not that funny (even though the title suggests otherwise). Lenovo, the Chinese company that purchased IBM’s PC division really missed the mark with this approach. I doubt 13 to 24 year old males with limited social skills are a big market for this really expensive laptop but I can’t imagine who else this video might appeal to. And the ending is pure gold: “Man, that thing is huge”…“That’s what she said.” (Calling this an ‘homage’ to The Office, or a satire, or a parody doesn’t excuse it).  If you are a global brand trying to compete with Apple, Dell, Sony and HP you have to do much, much better than this.

2. Launch Party

Company Microsoft
Why this video is awful. You have to know who your audience is. I have no idea who Microsoft thought this video might appeal to.  It’s difficult to tell whether Microsoft made this video really bad on purpose, or whether they really don’t know how awful it is. If they were going for parody/cheesy they failed. If they made it bad on purpose to generate buzz – as some bloggers have suggested, then you really have to question this being a viable marketing tactic. As I mentioned in a previous blog, hurling farm animals off the roof of your corporate headquarters will also generate a buzz – but not necessarily a ‘good’ buzz. Is the old saying ‘any coverage is good coverage’ true? Perhaps if you are a B-list entertainer trying to rekindle a career, but if you are a global company competing with well respected global brands like Apple and Google, quality and consistency in your messaging  is critical.   Ten years ago when Microsoft was at the peak of their monopoly this video wouldn’t have mattered. Today it does.

3.Track Packages with Mobile Solutions by FedEx

Company Fedex
Why this video is awful. Unlike the previous Microsoft Launch Party video you know that Fedex intended for this video to be campy/funny. It just isn’t. Fred Willard is an interesting/inspired/bizarre/amazing/questionable choice for presenter but this video (and the others in the series of viral videos created) just don’t work. They are not funny or clever enough to be of interest, they don’t impart enough information to provide any real value and nobody is watching them. Like Pepsi, Fedex chose not to advertise in this year’s Superbowl. Pepsi has reallocated funds to launch a social marketing initiative that looks to have huge promise. Fedex, on the other hand took their SuperBowl savings and created this series of viral-intended videos. They aren’t viral.

4. Chevy Volt Dance

Company GM
Why this video is awful. (Note to GM Marketing team – it’s not the 60’s!) GM’s YouTube channel describes this video as GM’s official dance routine performed at the LA Auto Show and set to the official song ‘Chevy Volt and Me.” An official dance routine? This marketing program was created to promote the single most important car the company has ever launched. The ‘Volt’ is the future of the company and GM should be knocking us back in our seats with how remarkable this car is and showing us (the whole purpose of video) why this is the vehicle that is going to change the automotive world. Instead GM delivers a high school dance routine. Will this video appeal to potential  car buyers willing to spend $35,000 to $40,000 on a hybrid vehicle? Everything GM does right now has to be excellent – nothing less.

{Full disclosure: I want GM to succeed – they are a critical part of the North American economy and now we are all shareholders… but man, it’s frustrating when you see this stuff. My reaction should be “Wow! not, “Are you kidding me?!” Perhaps being ‘too big to fail’ renders all of these discussions moot.}

5. Microsoft Songsmith Commercial

Company Microsoft
Why this video is gawd awful. This video almost crosses the line of being so bad it’s good… but not quite. If nothing else, the YouTube comments are fun to read:

“I just threw up in my mouth”,
“I can’t believe I watched the whole thing and didn’t kill myself”,
“Epic Fail”,
“WTF – I think Microsoft is serious”
etc.

Did I miss one? Is there a viral intended video circulating that will probably do more damage than good. If so, let me know.

{Added Jan 14…}

Follow this link below to see how Toyota, one of the most trusted brands in the world ,  stumbled horribly with video and social media:

http://mumbrella.com.au/how-saatchi-saatchis-toyota-social-media-disaster-unfolded-14257

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